Frequently Asked Questions

Omez Beauty Products is a hair and personal care brand. Our range covers cleansing, moisture, styling and scalp care — including the Asher Growth Shampoo, Nourishing Leave-In Conditioner, Elevate Curl Cream, Everything and More Butter, Ometere Growth Serum and Shalvah Anti-Dandruff Serum. Browse the full range on our Shop page.

Yes. Our formulas are developed with African hair textures in mind and work across natural, relaxed, locd and transitioning hair. The Elevate Curl Cream is designed for definition on curls and coils, while the Everything and More Butter suits hair that needs sealing and moisture retention.

It depends on your primary concern:

• Shedding, thinning or slow growth — Asher Growth Shampoo and Ometere Growth Serum
• Dryness and breakage — Nourishing Leave-In Conditioner and Everything and More Butter
• Flaking, itching, dandruff — Shalvah Anti-Dandruff Serum
• Frizz and undefined curls — Elevate Curl Cream

For a complete routine, our bundles pair best sellers at a reduced price.

Apply the Ometere Growth Serum directly to the scalp several times a week, or as directed on the product label. Massage in gently for 2–3 minutes. Consistency matters more than quantity.

Moisture and softness are usually noticeable from the first few washes. Growth and scalp-health results are gradual, since hair grows on a biological cycle. Allow consistent use alongside good habits such as low-manipulation styling, protecting your hair at night and staying hydrated. Results vary from person to person.

Our cleansing and moisture products are generally gentle enough for children’s hair. For scalp serums and treatment products, consult a paediatrician or trichologist first, and always patch test before full use.

Yes, we recommend it. Apply a small amount to the inner forearm or behind the ear and wait 24 hours. If you experience irritation, redness or itching, discontinue use. If you are pregnant, breastfeeding, or have a diagnosed scalp condition, speak with a healthcare professional before starting a new treatment product.

Keep containers tightly closed and store in a cool, dry place away from direct sunlight and heat. If a butter softens in the heat, it will firm back up once cooled — this does not affect performance.

Browse the Shop page, select your product, add it to your cart, then proceed to checkout and enter your delivery and payment details. You will receive an order confirmation once payment is successful.

Our store supports Nigerian Naira (NGN), US Dollars (USD) and Canadian Dollars (CAD). Use the currency switcher at the top of any page to change your display currency before checkout.

No. Promotional pricing is available for a limited period and may return to the original price at any time. Bundles are the most cost-effective way to buy multiple products together.

Contact us as soon as possible via our Contact page. If your order has not yet been dispatched, we will do our best to amend or cancel it. Once an order has shipped, it can no longer be changed.

Check your spam or promotions folder first. If there is still no confirmation, reach out through our Contact page with the name and email used at checkout and we will locate your order.

Yes. We offer FREE delivery across Nigeria on all orders, with no minimum spend.

Once your order is confirmed, our team processes and packages your items for dispatch. Estimated delivery times:

• Lagos: 1 to 3 business days
• Other states in Nigeria: 3 to 7 business days
• International orders: 3 to 7 business days

Delivery times may vary during public holidays, peak periods, customs clearance, or unforeseen logistics delays.

Yes, with an estimated delivery window of 3 to 7 business days. International customers may be responsible for customs duties, import taxes or clearance fees charged by their destination country. See our Shipping page for full details.

Once your order has shipped you will receive delivery updates. You can also check status at any time on our Track My Package page.

Delays can happen during public holidays, peak sales periods or customs clearance. If your order is significantly outside the estimated window, contact us through the Contact page with your order number and we will follow up with the courier.

Due to the nature of our beauty and personal care products, we do not accept returns or exchanges on opened or used items, for hygiene and safety reasons.

If you receive a damaged product, the wrong product, or an incomplete order, contact us within 48 hours of delivery with clear photos of the item(s). Our team will work promptly to resolve the issue. Full details are on our Returns & Exchanges page.

Please include a clear image of the outer packaging, the product(s) received, and any visible damage or leakage. If an item is missing, a photo of the full contents as delivered helps us resolve the claim faster.

We welcome creators, stylists and customers who love our products. Apply through our Become an Affiliate page and our team will get back to you with programme details.

Yes, we work with stockists, salons and retailers. Reach out via our Contact page with details of your business and order volume.

The fastest way is through our Contact page. Include your order number where relevant so we can help you quickly.